Our Delivery Service 
Goods are despatched to the address in your contact details.  We normally despatch goods within 7 - 10 working days for items available and in stock. We normally aim to fulfil all contracts within 30 days (unless we agree otherwise with you at or subsequent to accepting your order) however delays beyond our control may occur. If this occurs with your order, we will let you know.

The standard postage and packing charges are:
UK: £1.50;  Europe:  £2.00;  Rest of the World:  £3.00

The delivery charge will be automatically calculated at the checkout page and added to your order total. This delivery charge covers the entire order regardless of how many products are comprised in your order. If you wish your order to be sent to an address, which is different from the address on your contact details, please Contact Us.
When your parcel arrives, you must check the contents against the Advice Note. If there is any discrepancy, please call Customer Services on +44 (0) 1746 861236 immediately or use the Contact Us page to notify us by email, giving full details. 
   
All sales and all deliveries are subject to the availability of goods. 
   

Payment Options: 
Payment with order is required in all cases. You can use your Mastercard, Visa or Maestro Credit Card or use your Paypal account to pay for your order. Your payment will be dealt with using the secure Paypal gateway.


Returns:
Under Consumer Protection (Distance Selling) Regulations 2000 you have a right to cancel your order for any product. The regulations do not apply to products made to your personal specifications (or otherwise personalised) or which, by reason of their nature, cannot be returned or are products that are liable to deteriorate or expire rapidly, or are audio and video recordings and computer software that you have unsealed or used. Your statutory right to return goods under the regulations may be exercised up to and including the seventh day (excluding Saturdays, Sundays and Public Holidays) after the day of delivery. If you wish to exercise your statutory right to cancel, you must notify us in writing within the statutory period and immediately return the products that you do not wish to keep to us (at your own cost, unless the products were substitute goods which we selected for you). You must take reasonable care of the goods. If you cancel within the statutory period you may claim a refund of any sum you have paid concerning the goods, less any charges we make for collecting the goods (including courier fees) if you do not return them at your own cost. Please Note: The deduction of carriage costs we will make in such circumstances will not exceed the cost of the post and packaging charge made when you ordered the goods.


Defective Goods - If, after purchase, you feel that any product is faulty due to either defective workmanship or materials or is otherwise not of satisfactory quality, please return it to us with your complaint in writing and we will investigate your complaint.


Returning Goods - Please enclose with returned goods: details of the returned item and order number (preferably your advice note or a copy of it with the returned item marked on it), your name address and account number, the reason for the return and whether you want a refund or an exchange.

If you return goods you must obtain proof of posting.  If they are returned via the Post Office, it is vital  that you obtain a Certificate of Posting from the Post Office, which should be kept in a safe place, as this will be required in the event any returned parcels go astray. This will contain a unique reference number, which should be quoted in the event of a query. We are not liable for loss of goods sent to us in the post and we can only claim against the Post Office in the event you can produce a certificate of posting. Failure to produce a Certificate of posting or a receipt from your courier when a parcel has gone astray will mean we will not be able make a refund. If we accept for refund goods that have been paid for by credit or debit card, the refund will be made directly to your card.


Ordering replacement goods - If you require a replacement or exchange item, please download and complete our nib service leaflet and enclose it with the returned goods OR telephone our Customer Services on +44 (0) 1746 861236 (Please do NOT do both or you may receive the order twice).