Terms & Conditions - Manuscript Pen Company Ltd

This website is owned by Manuscript Pen Company Ltd

Registered office:
Highley,
Nr. Bridgnorth,
Shropshire,
WV16 6NN

Company no. 2414044
VAT no. 478956863

Please read this notice carefully. It covers the terms and conditions for the use of our site and any materials contained on the site. Using the site indicates that you accept these terms and conditions.

We hope that you find it easy and convenient to purchase from Manuscript via this website. Here is information relating to all orders placed with Manuscript, which we hope you will find of assistance.

Placing orders
If you decide that you are interested in ordering an item, you should select the correct item and quantity. When ordering nib sections it is important to check carefully that you select nib sections for the correct model of pen.

When you are happy with your selections, click on the 'Add to Basket' button. Once you have added all the products you want to order, click 'Checkout'. You will have an opportunity to check your order before you submit it.

You will be asked to log in or to provide your contact details. Please note that before you can place an order you must tick the box to confirm that you accept our Terms & Conditions and our Privacy Policy. If you wish to receive product news by email, please tick the relevant box. Please note that we will not pass your details on to anyone else and you can change this selection by editing your account details at any time. Please check that your contact details, which will also be used as the delivery address, are correct and all required fields are complete and select Next.

If you wish to amend your order, the Checkout page allows you to make any changes you wish. When you are happy with the items in your basket, please click the next button and complete the details to make your payment.

You should receive an email confirming receipt of your order within 24 hours (although it may take longer than this if the email is delayed in some way by your email provider).

Occasionally, if our website or the internet is very busy, the confirmation screen may not appear. However, your order may have been successfully submitted, and you should not place the order again until you have checked your email for an acknowledgement. If you have any concerns or if you do not receive an email acknowledging your order within 24 hours, please Contact Us to check whether the order has been placed.

All orders are subject to our acceptance. When you submit an order via our website you will receive a confirmatory e-mail as an acknowledgement of your order. This e-mail does not constitute acceptance of the order by us. Acceptance of your order and the formation of the contract between you and us will take place when we despatch the goods to you.

Price
The right is reserved to change the specification and prices of the products described on this website.
While we try and ensure that the prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

We reserve the right to increase our selling price, prior to delivering the goods, because of an increase in our costs. The increase in our costs may be due to adjustments in transport, labour and materials costs as well as unforeseen additional charges. If the Price does change we will inform you of the new price prior to delivery of the goods. You will then be expected to pay the new price, unless you inform us at least seven days prior to the delivery of goods that you are unwilling to pay the new Price. In this instance we are not at liberty to deliver the goods to you.

Our Delivery Service
Goods are despatched to the address in your contact details. We normally despatch goods within 7 - 10 working days for items available and in stock. We normally aim to fulfil all contracts within 30 days (unless we agree otherwise with you at or subsequent to accepting your order) however delays beyond our control may occur. If this occurs with your order, we will let you know.

The standard postage and packing charges are:
UK: £1.50; Europe: £2.00; Rest of the World: £3.00
The delivery charge will be automatically calculated at the checkout page and added to your order total. This delivery charge covers the entire order regardless of how many products are comprised in your order. If you wish your order to be sent to an address, which is different from the address on your contact details, please Contact Us.
When your parcel arrives, you must check the contents against the Advice Note. If there is any discrepancy, please call Customer Services on +44 (0) 1746 861236 immediately or use the Contact Us page to notify us by email, giving full details.

All sales and all deliveries are subject to the availability of goods.

Payment Options
Payment with order is required in all cases. You can use your Mastercard, Visa or Maestro Credit Card or use your Paypal account to pay for your order. Your payment will be dealt with using the secure Paypal gateway.

Returns:
Under Consumer Protection (Distance Selling) Regulations 2000 you have a right to cancel your order for any product. The regulations do not apply to products made to your personal specifications (or otherwise personalised) or which, by reason of their nature, cannot be returned or are products that are liable to deteriorate or expire rapidly, or are audio and video recordings and computer software that you have unsealed or used. Your statutory right to return goods under the regulations may be exercised up to and including the seventh day (excluding Saturdays, Sundays and Public Holidays) after the day of delivery. If you wish to exercise your statutory right to cancel, you must notify us in writing within the statutory period and immediately return the products that you do not wish to keep to us (at your own cost, unless the products were substitute goods which we selected for you). You must take reasonable care of the goods. If you cancel within the statutory period you may claim a refund of any sum you have paid concerning the goods, less any charges we make for collecting the goods (including courier fees) if you do not return them at your own cost. Please Note: The deduction of carriage costs we will make in such circumstances will not exceed the cost of the post and packaging charge made when you ordered the goods.

Defective Goods - If, after purchase, you feel that any product is faulty due to either defective workmanship or materials or is otherwise not of satisfactory quality, please return it to us with your complaint in writing and we will investigate your complaint.

Returning Goods – Please enclose with returned goods: details of the returned item and order number (preferably your advice note or a copy of it with the returned item marked on it), your name address and account number, the reason for the return and whether you want a refund or an exchange.

If you return goods you must obtain proof of posting. If they are returned via the Post Office, it is vital that you obtain a Certificate of Posting from the Post Office, which should be kept in a safe place, as this will be required in the event any returned parcels go astray. This will contain a unique reference number, which should be quoted in the event of a query. We are not liable for loss of goods sent to us in the post and we can only claim against the Post Office in the event you can produce a certificate of posting. Failure to produce a Certificate of posting or a receipt from your courier when a parcel has gone astray will mean we will not be able make a refund. If we accept for refund goods that have been paid for by credit or debit card, the refund will be made directly to your card.

Ordering replacement goods - If you require a replacement or exchange item, please download and complete our nib service leaflet and enclose it with the returned goods OR telephone our Customer Services on +44 (0) 1746 861236 (Please do NOT do both or you may receive the order twice).

Please read our Privacy Statement, Click here to view or download this.

English Law
The formation, interpretation and operation of the Contract will be subject to English Law and the Buyer submits himself to the non-exclusive jurisdiction of the English Courts.

CLICK HERE TO PRINT OUT AND KEEP A PERMANENT COPY OF THESE TERMS AND CONDITIONS FOR REFERENCE