Terms & Conditions

Terms & Conditions – Manuscript Pen Company Ltd

Company Information
This Website is owned by:

Manuscript Pen Company Ltd (“Manuscript”)
Registered office
Nr. Bridgnorth,
WV16 6NN

Company no. 2414044
VAT no. 478956863


Please read this notice carefully. It covers the terms and conditions for the use of this Website and any materials contained on this Website. Using this Website indicates that you accept these terms and conditions regardless of whether you register with us or place an order.

We may revise these Terms and Conditions at any time by updating this posting. You should check this Website from time to time to review the then current Terms and Conditions, because they are binding on you. Certain provisions of these Terms and Conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not wish to accept any new Terms and Conditions after we have given notice, you should not continue to use this Website.


You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered. The fact that you receive an automatic order acknowledgement does not necessarily mean that we will be able to meet your Order

Our acceptance of an order takes place when we despatch the order. We will send you a despatch confirmation by email. The purchase contract will be made when we despatch the order, even if your payment has been processed prior to despatch, unless we have notified you that we do not accept your order or you have cancelled your order.

We have the right to refuse to accept any order, in particular without limitation, we may refuse to accept an order:

  • where goods are not available;
  • where we cannot obtain authorisation for your payment;
  • if there has been a pricing or product description error;

Price and Specification

Prices shown on this Website are inclusive of VAT at the current rate

The right is reserved to change the specification and prices of the products described on this website.
Whilst we try and ensure that the details, descriptions and prices on our website are accurate, errors may occur. If we discover an error in the price or specification of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or specification or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. If you have already received the goods we ask that you send them back to us, upon receipt we will issue a full refund and any costs you in incur in returning the item.

Our Delivery Service:

Goods are despatched to the address in your contact details. If orders are received before 3pm on a weekday we aim to despatch goods within the same day for items available and in stock. (Items will not be dispatched at weekends or National holidays) We normally aim to fulfil all contracts within 30 days (unless we agree otherwise with you at or subsequent to accepting your order) however delays beyond our control may occur. If this occurs with your order, we will let you know.

The standard postage and packing charges are:
UK only: £2.99 for majority of products and £1.50 for small items (specified at checkout on shopping cart); we currently do not deliver to Europe or Rest of the World.
The delivery charge will be automatically calculated at the checkout page and added to your order total. This delivery charge covers the entire order regardless of how many products are comprised in your order. If you wish your order to be sent to an address, which is different from the address on your contact details, please contact us.

When your parcel arrives, you must check the contents against the Advice Note. If there is any discrepancy, please call Customer Services on +44 (0) 1746 861236 immediately or use the contact us page to notify us by email, giving full details.

All sales and all deliveries are subject to the availability of goods.

We use Royal Mail as our couriers and all items are sent by first class post.

Please note that while items sent by Royal Mail usually arrive within 1-3 days, Royal Mail stipulate that only items still not delivered after 15 working days can be officially classified as lost. Manuscript will make every effort to deliver within the time stated but we will not be liable for any loss caused to you by late delivery. The above does affect your statutory rights as a consumer.

Secure shopping and payment:

Payment with order is required in all cases. You can use your Mastercard, Visa or Maestro Credit/Debit Card or use your Paypal account to pay for your order. Your payment will be dealt with using the secure Paypal gateway.

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from this Website.

You must ensure that you keep your log in user ID and password secure and you are responsible for any activity on this Website which results from your failure to keep your ID and password confidential.

You must not use another person’s user ID and password and you must let us know as soon as possible if you have reason to believe that anyone has gained unauthorised access to your account.

We reserve the right to disable your log in user ID and password at any time in our sole discretion with or without notice or explanation

Promotional offers

Only one promotional offer can be used per order. Please note that products sold in our Factory Clearance constitute promotional offers. Promotional offers may be withdrawn at any time.

Discount and voucher codes published by 3rd party websites are issued with standard terms and conditions and additional terms and conditions published on this website may apply. The discount or voucher code can only be used on full priced items which excludes gift vouchers, factory clearance and last chance items. Discount and voucher codes are not to be used in conjunction with any other offer. Promotional offers may be withdrawn at any time.


Under Consumer Protection (Distance Selling) Regulations 2000 you have a right to cancel your order for any product. The regulations do not apply to products made to your personal specifications (or otherwise personalised) or which, by reason of their nature, cannot be returned or are products that are liable to deteriorate or expire rapidly, or are audio and video recordings and computer software that you have unsealed or used. Your statutory right to return goods under the regulations may be exercised up to and including the seventh day (excluding Saturdays, Sundays and Public Holidays) after the day of delivery.

If you wish to exercise your statutory right to cancel, you must notify us in writing within the statutory period and immediately return the products that you do not wish to keep to us (at your own cost, unless the products were substitute goods which we selected for you). You must take reasonable care of the goods. In all cases, the items returned must be in their original condition, complete with any instruction booklets, software and packaging.

All goods will be inspected on return. If you cancel within the statutory period you may claim a refund of any sum you have paid concerning the goods, less any charges we make for collecting the goods (including courier fees) if you do not return them at your own cost.

Please Note: The deduction of carriage costs we will make in such circumstances will not exceed the cost of the post and packaging charge made when you ordered the goods.

Defective Goods – If, after purchase, you feel that any product is faulty due to either defective workmanship or materials or is otherwise not of satisfactory quality, please return it to us with your complaint in writing and we will investigate your complaint.

Returning Goods – Please enclose with returned goods: details of the returned item and order number (preferably your advice note or a copy of it with the returned item marked on it), your name address and account number, the reason for the return and whether you want a refund or an exchange and return to; StoreShip Ltd, Sitwell Business Centre, Heage Road, Ripley DE5 3JH.

If you return goods you must obtain proof of posting. If they are returned via the Post Office, it is vital that you obtain a Certificate of Posting from the Post Office, which should be kept in a safe place, as this will be required in the event any returned parcels go astray. This will contain a unique reference number, which should be quoted in the event of a query.

We are not liable for loss of goods sent to us in the post and we can only claim against the Post Office in the event you can produce a certificate of posting. Failure to produce a Certificate of posting or a receipt from your courier when a parcel has gone astray will mean we will not be able make a refund. If we accept for refund goods that have been paid for by credit or debit card, the refund will be made directly to your card.

Ordering Replacement Nibs– If you require a replacement or exchange item, please download and complete our nib service leaflet and enclose it with the returned goods OR telephone our Customer Services on +44 (0) 1746 861236 (Please do NOT do both or you may receive the order twice).

Use of Website

You must not make any use of this website which is illegal, offensive or malicious or causes or may cause damage to this Website or its smooth running or to Manuscript or to third parties.

Restricted Access

Only registered trade customers are allowed access to the “trade”  part of the site and we reserve the right to restrict access to any part of the site.

User Submissions

“User Submissions” are all material, including but not limited to text, images or other data, posted or submitted by a user for publication on this Website, as part of a review or blog or otherwise.

“Prohibited Content” for User Submissions is content which is illegal or inappropriate, including but not limited to material submitted in breach of the intellectual property rights of another person or defamatory, obscene, offensive or malicious material,

You grant us without charge or time limit, a license to use, reproduce, modify, publish and create derivative works from your User Submissions worldwide in any form or media.

You have sole responsibility for your User Submissions and the consequence of posting or publishing them and you must not make any User Submissions to this Website which include Prohibited Content and you must not impersonate another person.

We are not obliged to publish User Submissions and we reserve the right to remove or edit any User Submissions to our website, whether before or after publication.

We do not take responsibility for the accuracy of information on this website nor for monitoring User Submissions but if you have any concerns about the content of our website please call Customer Services on +44 (0) 1746 861236 immediately or use the Contact Us page to notify us by email, giving full details and these concerns will be investigated as quickly as possible and appropriate action taken.


1. Competitions are open to all UK residents. 2. No purchase is necessary. 3. Employees of Manuscript Pen Company Limited and their families are excluded. The winners will be drawn at random from the valid entries received by us. 4. Entry is strictly limited to one entry per person. 5. The winners will be notified by email within 28 days after the competition has closed. The notification will include details on how the prize can be claimed. 6. The winners of the prizes draw will receive the prize stated. 7. There is no cash alternative to the stated prizes. 8. These prizes must be won. 9. The judge’s decision is final. No correspondence will be entered into. 10. The promoter is Manuscript Pen Company Ltd, Highley, Nr. Bridgnorth, Shropshire 11. Manuscript reserves the right to feature photographs, names and locations of prize winners in future promotions.

 Intellectual Property Rights

Unless otherwise stated, Manuscript owns the copyright, trademark and other intellectual property rights in (or has a licence to use) all material published on this site and subject to the licence below these rights are reserved.

The material on this site may only be used or reproduced for your own personal use on the basis set out below and must not directly or indirectly be republished or used for any commercial purpose.

You are permitted to print and download extracts from this Website for your own personal use on the following basis:

  • no documents or related graphics on this Website are modified in any way;
  • no graphics on this Website are used separately from accompanying text;

Any use of extracts from this Website other than in accordance with these Terms and Conditions for any purpose is prohibited.

Privacy Policy

Please read our Privacy Policy, which includes our Cookies Policy here to view or download this.



You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Terms and Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing this Website using your shopping account and/or your Personal Information.

Our rights

Manuscript may modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of this Website; and/or change the Conditions from time to time, and your continued use of this Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Terms and Conditions have been changed. If you do not agree to any change to the Terms and Conditions then you must immediately stop using this Website.

Manuscript may also terminate this Agreement and immediately remove, cancel or suspend access to and use of this Website upon breach of any part of these Terms and Conditions whatsoever.

Termination shall be without prejudice to Manuscript’s other rights.

Manuscript acts as principal on its own account and not as agent for you or any other person.

If Manuscript does not enforce any provision of this agreement such will not be considered a continuing waiver.

In the event that any part of these Terms and Conditions is held to be unenforceable, such part will at our option be construed as far as possible to reflect the parties’ intentions and the remainder of the provisions will remain in full force and effect.

These Terms and Conditions constitute the full agreement between you and Manuscript and may only be amended in writing. They apply to the exclusion of all other terms or conditions of contract proposed.

Our Responsibilities

Manuscript has endeavoured to ensure that all product descriptions and photographs are as accurate as possible.

Manuscript does not give any guarantees, warranties or representations in respect of any third parties services.

Because of the nature of the Internet Manuscript provides and maintains this Website on an “as is” and “as available” basis and we make no promise that use of this Website will be uninterrupted or wholly error free. We are not responsible if we are unable to provide our Internet services for any reason beyond our control.

This Website contains links to other websites which are not under the control of and are not maintained by us. These links are provided for your convenience only and we are not responsible for the content of those sites.

Except as provided above we can give no other warranties, conditions or other terms, express or implied, statutory or otherwise and all such terms are hereby excluded to the maximum extent permitted by law.

You will be responsible for any breach of these terms by you and if you use this Website in breach of these terms you will be liable to and will reimburse us for any loss or damage caused as a result.

These terms above shall not limit any rights you might have as a consumer that may not be excluded under applicable law nor shall they exclude or limit Manuscript liability for death or personal injury resulting from its negligence nor any fraudulent representation.

Manuscript will not be liable in any amount for failure to perform any obligation under this agreement if such failure is caused by the occurrence of any unforeseen event beyond its reasonable control including without limitation Internet outages, communications outages, fire, flood, war or act of God.

Please read the instructions, manuals and other user documentation that comes with your Products carefully. You are urged to use all products safely and in accordance with the manufacturer’s guidelines.

These terms do not affect your statutory rights as a consumer which are available to you.

Subject as aforesaid, to the maximum extent permitted by law, Manuscript excludes liability for any loss or damage of any kind howsoever arising, including without limitation any direct, indirect or consequential loss whether or not such arises out of any problem you notify to Manuscript and Manuscript shall have no liability to pay any money by way of compensation, including without limitation all liability in relation to:

  • any incorrect or inaccurate information on this Website.
  • the infringement by any person of any Intellectual Property Rights of any third party caused by their use of this Website or any Product purchased through this Website
  • any loss or damage resulting from your use or the inability to use this Website or resulting from unauthorised access to, or alteration of your transmissions or data in circumstances which are beyond our control;
  • any loss of profit, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from something we have done wrong;
  • any amount or kind of loss or damage due to viruses or other malicious software that may infect a user’s computer equipment, software, data or other property caused by persons accessing, using or downloading this Website, or from transmissions via emails or attachments received from this Website or its licensees and affiliates;
  • the availability, quality, content or nature of the other sites on the Internet that are owned and operated by third parties to which this Website links and web sites located on or through any External Site nor for any transactions involving      External Sites (including as to ‘cookies’, personal data, confidential information, or purchases of domain names or other services). You should contact the site administrator or webmaster for those External Sites if you have any concerns regarding such links, web site or transactions;
  • all representations, warranties, conditions and other terms which but for this notice would have effect.

English Law

The formation, interpretation and operation of the Contract will be subject to English Law and you submit to the exclusive jurisdiction of the English Courts.