I got the cartridge stuck because I put the first one in wrong, is there anyway to get it unstuck?

asked by Anna on 14 December 2019

Answer here

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Thank you for your question.

You will need to tap the barrel on a table or hard surface to encourage the cartridge to fall down the barrel naturally.

However, if this doesn't work please contact us on manuscript@manuscriptpen.com and we will send you a replacement barrel.

Please don't try and poke anything down the barrel as this might pierce the cartridge and the ink will leak.

Hope this helps.


Manuscript Pen Company Ltd answered on 16 December 2019